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Tenant Support and FAQs


What is a tenancy agreement?

A tenancy agreement is a contract signed by both the tenant and the landlord. It outlines all the rules to which both parties must comply.

 Who is responsible for repairs?

The agency is responsible for maintaining the property in a good state of repair.

When can my landlord enter the property?

A landlord has to give the tenant notice before entering the property, unless it’s an emergency.

What if I want to end the tenancy?

Our landlord and their managing agent must give you sufficient notice if they wish to enter the property, except in the case of an emergency.

What is a security deposit?
A security deposit is an amount paid in advance and placed in trust while the tenant rents a property.  It is security for the property owner in case a tenant leaves without notice and/or damages the property.  It shows that the tenant is serious about looking after the property and maintaining it throughout the tenancy. If the property is maintained, there are no repairs required and no rent is owed the deposit is refunded at the end of the tenancy.

How do I pay the security deposit?
The security deposit is paid at the time the contract is signed and the tenant takes possession of the property. You can pay either via bank transfer either cash.

Will the rent increase?
Your landlord must enter into a period of negotiations with you and we will be happy to mediate at this time to help find a satisfactory outcome.

What happens if I do not pay the agreed rent?
A basic obligation of a tenant is to pay the rent. If the rent is not paid by the agreed date, then the owner/ property manager will seek to end the tenancy. Usually the rent is paid by Sanding Order, if rent is not honored on the due day you will be charged late payment fee + reasonable admin cost.

I’m having trouble paying the rent, what can I do?
Please talk to your property manager as soon as possible as our daily arrears system will note your non-payment and you’ll be issued with warning letters and legal notices. With the owner’s consent we may be able to work out an arrears payment schedule. Remember we are here to help you so contact us straight away and don’t delay the inevitable.

How do I arrange any repairs that might be needed?

You need to advise the owner or agent of all requests for maintenance or repairs, preferably in writing. Maintenance forms for this purpose are often provided when you first move into the property.

It is essential that you do not attempt to repair things yourself – you have a responsibility to advise the agent or owner of maintenance matters that require attention. Your lease will include provisions for how you should handle repairs or maintenance requests.